Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• Original packaging, manuals, and accessories must be included.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Digital products or downloadable content
• Gift cards
• Items marked as Final Sale
• Products damaged due to customer misuse

Defective or Incorrect Items

If you receive:

• A defective item
• A damaged item
• An incorrect item

Please contact us within 48 hours of delivery with photos of the issue.

We will offer:

• Replacement (if available)
• Store credit
• Full refund

Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method.
• Refunds may take 5–10 business days depending on your bank or payment provider.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• Shipping fees are non-refundable.

Contact

For return requests, email: Retrogameland@hotmail.com